Returns & Exchanges at The Chateau

We want you to be completely enamored with your home additions, which is why we offer a 30-day return window for all eligible items in their original condition. If your purchase doesn't perfectly suit your space, our streamlined return process ensures a graceful resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully repackage your items in their original boxes with all protective padding to ensure they arrive safely back at our estate.

• 3.
  Affix the Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your parcel.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned goods, we will issue a refund to your original payment method within 7-10 business days.