Frequently Asked Questions
Everything you need to know about bringing the elegance of The Chateau into your home.
What is the typical delivery timeframe for furniture items?
Standard furniture delivery typically takes between 7 to 14 business days. For larger heirloom pieces, we utilize white-glove delivery services to ensure your items arrive safely, which may extend the window by an additional week.
Do you offer international shipping for home decor?
Yes, The Chateau ships to over 50 countries. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight and dimensions of your order.
What is your return policy for home textiles and accessories?
We offer a 30-day return policy for most items in their original condition. Please note that for hygiene reasons, bedding and bath linens must be unopened and in their original packaging to qualify for a refund.
How can I ensure the quality and authenticity of the materials?
Every product at The Chateau is curated for its craftsmanship. We provide detailed material specifications on each product page, and many of our wooden pieces come with a certificate of authenticity regarding their sustainable sourcing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger furniture investments, we also offer flexible financing options through Klarna and Affirm.
Can I request fabric samples before purchasing a sofa?
Absolutely. We understand that color and texture are vital for your home. You can order up to five fabric swatches free of charge from our 'Samples' page to help you make the perfect choice.